STORE POLICY
Customer Care
PropertyPlans provides property record and as-built documentation services. We locate issues, check them against the council's records, and report, clearly and on a published rating scale, with every finding traceable to its source document. Questions before or after you order: email reports@propertyplans.io and we respond within two working days. Our service promise: if you believe a report contains a material error, tell us within 30 working days of delivery; we acknowledge within two working days, re-check the analysis, and if a material error is confirmed we correct and reissue the report at no charge, with a refund of the affected component where the error substantially undermined the report's value. This operates in addition to your Consumer Guarantees Act 1993 rights. Delivery timeframes depend on the territorial authority releasing the property file (typically 3 to 10 working days); we aim to deliver within 10 working days of having both the site scan and the council record, and we tell you promptly if a council delay affects your timeline.
Privacy & Safety
We handle personal information under the New Zealand Privacy Act 2020 and our Privacy Policy. This includes your contact and order details, the council records we obtain for the property, and LiDAR scan data, which can incidentally capture the interior of a property and belongings. We collect it only to deliver the services you order, protect it with safeguards appropriate to its sensitivity, and share it only with the service providers needed to deliver the work (or a wholesale partner where you ordered through one). Scan data and reports are retained for at least seven years for professional record-keeping, then securely destroyed. You may request access to or correction of your personal information at any time: reports@propertyplans.io.
Wholesale Inquiries
For our industry partners, PropertyPlans offers white-label services, allowing you to brand our reports under your own company name. These customizable options provide flexibility for professionals, enabling you to present a comprehensive and personalized solution to your clients, knowing accuracy and professional services are prioritised.
Inspection Standards & Compliance
PropertyPlans conducts all inspections in accordance with NZS 4306:2005 Residential Property Inspection, ensuring thorough and consistent assessments. Our reports detail discrepancies between as-built plans and council records, with recommendations for further investigation where necessary. All inspectors are qualified professionals with relevant experience and carry the required public liability and professional indemnity insurance.
Terms & Conditions
Our services are provided under clear contractual agreements, outlining the scope, limitations, and conditions of each inspection. Clients are required to provide full access to the property, and we ensure transparency throughout the inspection process, from data collection to report delivery.
Payment Methods
- Credit / Debit Cards
- PAYPAL